The Daytime Navigation & Engagement Center Specialist will help guests of shelter obtain necessary documents, work one-on-one to develop individual case plans, and help bridge the gap between guests and access to resources to help end their homelessness. The Daytime Navigation & Engagement Center Specialist must be adept at problem solving, researching community resources, and connecting shelter guests to other support services. This full-time, non-exempt position reports to ESNKY’s Operations Manager and follows a Monday-Friday 9am to 5pm work schedule.
Duties & Responsibilities:
- Act as a care coordinator with guests accessing shelter and Daytime Navigation & Engagement Center.
- Assess guest needs, situations, strengths, and support networks to determine their goals.
- Find available resources & provide referrals to agencies and continue to advocate on behalf of the guest.
- Work with individuals accessing shelter & services to obtain necessary documents, such as ID’s, birth certificates, and social security cards.
- Help guests adjust to the changes and challenges in their lives including homelessness, unemployment, substance abuse, recovery, and family issues.
- Explore housing barriers, assist with housing searches and property owner advocacy for emergency shelter and Daytime Navigation & Engagement Center guests and complete necessary documentation.
- Use Clarity online database daily to complete and maintain accurate guest records to document services provided. This includes live intake whenever possible, Vi-SPDT, and all other internal reports.
- Identify and schedule community partners to be onsite to assist guests by using a community partner room and maintain the community partner room online calendar.
- Maintain relationships with outside agencies, volunteers, community partners and attend external community meetings as determined by Operations Manager and Program Supervisor.
- Collaborate with all ESNKY direct service staff as it relates to guest care.
- Support the daily operations of the shelter as needed.
- Participate in staff meetings, trainings, and other meetings within the organization.
Qualifications
- Associate’s Degree in social work or related field from an accredited school or high school
diploma/GED equivalent with at least 2 years of related experience. - Experience working with individuals experiencing homelessness, substance abuse, mental
health, and/or criminal justice system preferred. - Priority given to those candidates with lived experience.
- Candidate must have reliable transportation since this is a direct service position onsite.
Skills & Abilities
- Excellent written and verbal communication, organizational, and computer literacy skills.
- Ability to exercise discretion and make independent decisions aligned with ESNKY vision &
values of trust, respect, and dignity of everyone that walks in our doors. - Experience in crisis intervention and problem solving with ability to diffuse situations.
- Proficient in Microsoft Office 365, Teams, especially Excel or related data systems. Experience in
Clarity or other homeless information management systems a plus. - Maintain professional boundaries with a diverse population with many needs and backgrounds.
Physical Requirements (time spent performing requirements %)
- Must be able to lift 20+ lbs.
- Walking including bending and twisting– 60%
- Sitting – 40%
- Work on computer several hours a day
Salary and Benefits: This is a full-time, non-exempt position with a salary range of $15-$17 per hour.
Benefits will include paid time off for vacation and illness, 9 paid holidays annually and cell phone reimbursement. Preference will
be given to individuals who have qualifications beyond the minimum.
Application Process: Interested candidates should submit a current resume reflecting educational and
work experience or complete an application for employment to Chris Vier, Operations Manager at
chris.vier@esnky.net . References will be requested as part of the employment application.
Emergency Shelter of Northern Kentucky is an equal opportunity employer. Employment selection and
related decisions are made without regard to gender, race, age, disability, religion, national origin, color,
gender identity, sexual orientation, veteran status, or any other protected class.